Delivery

Shipping Policy

• Payment
  All orders must be paid in full before they are shipped. We accept all major UK credit and debit cards via our online payment provider, Stripe.

• Delivery Areas and Costs
  We offer free delivery to the UK mainland, excluding the Scottish Highlands. If you are located outside of this area, please contact us in advance for a delivery quote.

• Delivery Scheduling
  Once you place your order online, we will coordinate with you to arrange a suitable delivery date.

  • Larger Items: For larger furniture items, we will make every effort to accommodate daytime delivery requests. Our courier will contact you the day before your scheduled delivery to provide a 3-hour time slot. You will need to confirm your availability to accept the delivery. Failure to confirm may result in delays or the cancellation of your order.
  • Smaller Items: Smaller items will be dispatched via Royal Mail or Parcel Force, typically within 2 working days, on a 48-hour delivery service. These carriers offer options to reschedule delivery if necessary.
    
    

• Customer Responsibilities
  It is your responsibility to ensure:

  1. You are available to accept delivery.
  2. The purchased item will fit within your premises (dimensions are provided on product pages). Note that the courier will deliver the item regardless of whether it fits.
     
     

• Assistance with Larger Items
  For larger items, couriers will aim to assist in moving your purchase safely into your home. However, this assistance is provided at their sole discretion and may not include placement in your desired room.